Product description
Mobile Shower and Toilet Commode Aquatec Ocean VIP.
See a list of details to help identify the product
Reason the product is recalled
A problem with the injection moulding has led to some connectors being produced that do not meet design specification.
The hazards to consumers
The connectors may pull apart under less-than-acceptable force when the unit is in the reclined position.
What consumers should do
Invacare Australia has written to distributors requesting that they contact all affected users and arrange for replacement of the snap-on connectors.
Users and carers should check the serial number of their commode against the list of serial numbers listed above to see if it is part of the recall for product correction.
If you think you or someone you care for has an affected commode and you have not been contacted, contact the dealer who supplied your commode. If you have any difficulties contacting the dealer, call Invacare Australia on 1800 460 460 (8am-5pm Monday-Friday).
Do not use affected commodes unless there is no alternative available. Be alert to the potential for failure of the snap-on connectors.
If you have any questions or concerns about this issue, contact the dealer who supplied your commode or call 1800 460 460.
Users and carers should check the serial number of their commode against the list of serial numbers listed above to see if it is part of the recall for product correction.
If you think you or someone you care for has an affected commode and you have not been contacted, contact the dealer who supplied your commode. If you have any difficulties contacting the dealer, call Invacare Australia on 1800 460 460 (8am-5pm Monday-Friday).
Do not use affected commodes unless there is no alternative available. Be alert to the potential for failure of the snap-on connectors.
If you have any questions or concerns about this issue, contact the dealer who supplied your commode or call 1800 460 460.
Details to help identify the product
Supplier running the recall
Invacare Australia
Who sold the product
40 suppliers/medical centres/aged care in nationally except NT.
Identifying product features
See attached list of affected serial numbers.
Identifying numbers
Other identifying numbers
See attached list of affected serial numbers.
Where the product was sold
Australian Capital Territory
New South Wales
Queensland
South Australia
Tasmania
Victoria
Western Australia
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14125 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.