Product description
Specified models of Neff branded dishwashers manufactured in Germany between February 2004 and June 2005.
Semi-integrated, self-heating dishwasher incorporating programmable electronic control.
230/240 V AC, 50 Hz, 10 A, 2.4 kW
Semi-integrated, self-heating dishwasher incorporating programmable electronic control.
230/240 V AC, 50 Hz, 10 A, 2.4 kW
See a list of details to help identify the product
Reason the product is recalled
BSH believes that the affected model dishwashers may potentially develop cracks in the printed circuit board within their control module.
The hazards to consumers
During the operating cycle when water is being heated, cracks may potentially lead to melting of soldering material or, in an unlikely event, ignition of a fire in the dishwasher.
What consumers should do
Customers should cease using any affected model dishwasher immediately and switch it off at the socket outlet. Customers should contact BSH Home Appliances to arrange the repair of their dishwasher on 1300 087 033 (option 3) or via www.neff.com.au/dishwasher-repair-action. BSH will organise for an authorised and trained repair agent to attend to the customer's home and replace the relevant component.
Details to help identify the product
Supplier running the recall
BSH Home Appliances Pty Ltd
Who sold the product
Sampford IXL & various retailers
Identifying product features
S44M55N0EU/35
S44M55N0EU/56
S44E33N1EU/35
S44E33N1EU/49
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15595 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
