Product description
Approval Number: GMK10092
Pyrotech models PRYODLIB, PYROIB, PYROIBNG, PYROIBLPG, PYRODLIBNG & PYRODLIBLPG
See a list of details to help identify the product
Reason the product is recalled
The hazards to consumers
What consumers should do
Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer’s expense.
If heating is required before testing can be carried out by a qualified gasfitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Please contact Glen Dimplex Service Department on 1300 014 389 between (Monday – Friday, 9am-5pm EST) or email productservice@realflame.com.au
For further information about the testing and modification of this heater, see the ESV Gas Safety Alert at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/
Details to help identify the product
Supplier running the recall
Who sold the product
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17322 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
