Product description
OTTO True Wireless rechargeable ear buds TW100
White
Product Code OTSLTHW08
Batch Code FD
Product is supplied with a white USB charging cord, minimum length 250mm.
White
Product Code OTSLTHW08
Batch Code FD
Product is supplied with a white USB charging cord, minimum length 250mm.
See a list of details to help identify the product
Reason the product is recalled
The USB charging cord included with the Otto True Wireless Earbuds White TW100 may overheat and burn through.
The hazards to consumers
If the charging cord overheats and burns through, this may cause a fire, increasing the risk of serious injury or death.
What consumers should do
Consumers should immediately cease using the charging cord and return the product to Officeworks for a full refund.
For your nearest Officeworks store visit www.officeworks.com.au
For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).
For your nearest Officeworks store visit www.officeworks.com.au
For further information, please contact the Officeworks Customer Service Centre by phone on 1300 OFFICE (633 423).
Details to help identify the product
Supplier running the recall
Who sold the product
Officework Stores
Online
Online
Identifying numbers
Barcode number
9341694535562
SKU
OTSLTHW08
Dates available for sale
-
Where the product was sold
Nationally
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18616 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.

Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
