Product description

Panasonic FZ-G1 tablet computer with a rechargeable battery pack. This product can be charged from AC or DC power sources.

Tablet serial numbers: FZ-G1Axxxx, FZ-G1Cxxxx, FZ-G1Fxxxx, Fz-G1Lxxxx, FZ-G1Mxxxx, FZ-G1Nxxxx

Battery Pack serial number: FZ-VZSU84U

See a list of details to help identify the product

Reason the product is recalled

The Tablet battery pack may overheat as the cells contain contaminated materials.

The hazards to consumers

There is a risk that the Tablet battery pack may overheat and cause smoke or may ignite posing the risk of a fire hazard to the FZ-G1 Tablet.

What consumers should do

Firstly, consumers should remove the battery pack and use with the unit plugged into a power source. If using the tablet in the field, consumers should go to www.panasonic.com.au/fzg1productissue to download a BIOS utility upgrade from Panasonic that will allow a safer use of the battery pack. 

Panasonic will be in contact with customers directly and via its website with the final actions and next steps which will be to replace the battery pack or other components.

For further information consumers can contact Panasonic on 1800 700 006 (Monday to Friday 8.30am - 5pm AEST), by emailing panasonicrecall@salmat.com.au or go to www.panasonic.com.au

Details to help identify the product

Supplier running the recall

Panasonic Australia Pty Ltd

Who sold the product

Sold by Multimedia Technology and Sektor Distribution

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2017/16009 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.