Product description
Tropic Comfort Tops:
Women's Tropic Comfort Crew
Women's Tropic Comfort Hoody
Men's Tropic Comfort Crew II
Men's Tropic Comfort Hoody II
Capilene Cool Daily Tops:
Men's and women's Cool Daily Shirts (with and without graphics)
Men's and women's long sleeve Cool Daily Shirts (with and without graphics)
Men's and women's Cool Daily Hoody
Boys' and girls' long sleeve Cool Daily T-Shirt
Baby Cool Daily Crew
Capilene Cool Daily Sun Mask
Affected shirts were manufactured between 2019-2021.
See attached list of styles for identifying numbers and photographs
See a list of details to help identify the product
Reason the product is recalled
The products are labelled indicating that they have a protection level of UPF (Ultraviolet Protection Factor) 50+, however they may only have a protection level of UPF 17.5.
The hazards to consumers
If the products do not offer the indicated level of protection, the wearer may be exposed to greater levels of UV radiation than expected. This may lead to sunburn and may pose a risk of serious and sometimes irreversible damage to skin.
What consumers should do
Consumers should visit www.patagonia.com.au or the place of purchase to organise to return the product and receive a full refund or credit.
For more information, consumers can contact Patagonia on 1800 326 889, contact@patagonia.com.au or via the website www.patagonia.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Patagonia retail stores
Patagonia Online Australia
Other outdoor, sport and adventure stores (see attached Traders list)
Identifying product features
Find the label on the shirt, which is typically located on the neck or side hem.
On the back of the label is a style code beginning with "STY". The style code on affected shirts will end with "19", "20" or "21".
The label instructions below shows consumers what to look for.
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2021/19123 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
