Product description
Quest Carpets products sold in these styles and periods – including under a variety of brand names by different retailers:
| Range name: | Other brand names include: | Sale dates: |
|---|---|---|
| Eureka | Macan, Eureka Towers, Kemble, Elsden, City Coast, Gold Rush, Emerald Hill, Meridian Sea | 1 August 2022 - 1 August 2024 |
| Mediterranean | Stanton Park, Eagle Ridge 3, Seaview, Cameo, Point Peron, Grand Appeal | 1 January 2023 - 1 August 2024 |
| Pacific | Plaza Twist, Ashton Twist, Oceanic, Molaro, Hawaiian Views, Manor House, Saratoga, Visionary | 1 October 2023 - 1 August 2024 |
| Crossley Twist | Essex Place, Venice, Riverside, Quiet Time, Sycamore Lane, Santa Clara, Coventry Twist | 16 January 2024 - 1 August 2024 |
| Mantra | Edge, Millsbrook, Hovea Tree, Derry, Aussie Rules | 23 March 2024 - 1 August 2024 |
| Ten 40 | Brightside | 6 May 2024 - 1 August 2024 |
| California Dreams | Indiana, Kymiko, Newtown, Natural Grace | 12 May 2024 - 1 August 2024 |
| Spring Cove | Lenah Valley, Danestone | 15 May 2024 - 1 August 2024 |
| Pluto | Evoke, Lucido, Urban Boutique, College Park | 27 June 2024 - 1 August 2024 |
See a list of details to help identify the product
Reason the product is recalled
The products do not comply with the mandatory fire rating under the National Construction Code for certain building types, including apartment buildings, accommodation for the aged, offices, shops, factories and public buildings. A fire rating is not required under the National Construction Code for detached houses and certain other buildings.
The hazards to consumers
There is a risk of serious injury and property damage if the carpets catch fire.
What consumers should do
Consumers should contact Quest Carpets to check their carpet and have their carpet replaced if affected.
Consumers can contact Quest Carpets on reception@questcarpet.com.au or by calling 1800 337 404 (9am to 5pm Monday to Friday) AEST.
Consumers can also scan the QR code in the recall advertisement to check if their carpet is affected.
Details to help identify the product
Supplier running the recall
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20316 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
