Product description
Shawl-shaped wrap for the neck, shoulders and back that heats and massages. Two heat and massage settings with a removable plush cover
Dimensions are 80 cm (L) x 64 cm (W) x 2 cm (D)
240 V mains powered
See a list of details to help identify the product
Reason the product is recalled
Product may blow a house fuse when plugged in or turned off.
The hazards to consumers
Electrical hazard.
What consumers should do
Consumers should immediately cease using the product and unplug it from the wall socket and return to Innovations for a full refund. Innovations are contacting all affected consumers by letter or email to organise a full refund.
For further information, contact the Innovations Customer Services Team by phoning 1300 303 303.
Details to help identify the product
Supplier running the recall
Who sold the product
Innovations Pty Ltd
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17538 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.