Product description
Recall updated: 27 September 2024 - details added about how consumers can register for a refund.
An electronic shoe display device that contains lights and magnets.
Additional separate magnets are placed in the heel of shoes, which causes them to levitate in the display.
Models being recalled are:
- CXF-22
- CXF-24B
See a list of details to help identify the product.
Reason the product is recalled
The product includes very strong magnets that should be kept at least 16 cm apart. They can forcefully attract, break, splinter and emit sparks if they come together. If pulled apart, broken pieces may eject with force.
The hazards to consumers
The sneaker display’s magnets can forcefully attract, break, splinter and emit sparks, posing a laceration hazard.
In addition, when two or more high-powered magnets are swallowed, either accidentally or intentionally, the ingested magnets can attract each other and become lodged in the digestive system. This can lead to perforations, twisting and/or blockage of the intestines that can lead to infection and death.
Injuries have occurred in Australia and the USA.
What consumers should do
Consumers should stop using the product and keep the magnets at least 16 cm apart from each other at all times. If the magnets come together consumers should not attempt to separate them.
Consumers are entitled to a full refund. Culture Kings has engaged a third party, Coghlan Pty Ltd, to administer the refund process. To register for a refund, consumers should visit https://coghlan.com.au/culture-kings-recall/.
For further information about the recall and refund process, consumers can contact:
- Coghlan via email at recall@coghlan.com.au; or
- Culture Kings on 1300 254 647 (9:00 am to 5:00 pm, Monday to Friday)
Details to help identify the product.
Supplier running the recall
Who sold the product
Culture Kings
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20067 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
