Recall published

Topics

Sports and recreation
Swimming pools and spas (permanent)

Product description

Spa Quip 800 and 1200 Spa Controllers
Spa pool controllers used in small to medium-sized spas and swim-spas to connect and control the operation of spa components.

Models: Q800-30, Q800-30LAN, Q800-30R, Q1200-35, Q1200-35R, Q1200-45, Q1200-45R and Q1200-60.
Affected serial numbers include:

  • the numbers '208' or lower (e.g. ###208######), or
  • X05, X06, X07 and 108 (e.g. ###X05######).

The serial number can be found on a white label in the outer cover of the controller housing.

Only products manufactured before February 2008 are affected by this recall.

How to identify the product
The controller is part of the inner workings of the spa and will be found behind the spa's cabinet or under decking adjacent to the spa. The exact location of the controller will vary depending on the spa design. The simplest way to identify whether a spa is affected by this recall is to look at the spa's touchpad design. Spas with touchpads similar to those in these photographs may contain an affected controller. If unsure, consumers can email a photograph of their spa touchpad to SpaQuipRecall@davey.com.au and a team member will confirm if it is an affected spa.

See a list of details to help identify the product

Photograph of Spa Quip 800 Controller
Photograph of Spa Quip 1200 Controller Photograph of Example Touchpad 1 Photograph of Example Touchpad 2 Photograph of Example Touchpad 3 Photograph of Example Touchpad 4 Photograph of Example Touchpad 5 Photograph of Example Touchpad 8 Photograph of Example Touchpad 7 Photograph of Example Touchpad 8 Photograph of Example Touchpad 9 Photograph of Example Touchpad 10 Photograph of Example Touchpad 11 Photograph of Example Touchpad 12

Reason the product is recalled

The controller has a flexible socket, which means it is possible for an AMP plug to be forced into the controller upside-down. This may cause the plugged-in device or parts touching the plugged-in device to become live.

The hazards to consumers

Risk of electric shock, which can cause serious injury or death.

There has been a fatality associated with this product.

What consumers should do

If affected, consumers should disconnect / isolate, and stop using the spa. Do not undertake any repairs or connect any new devices to the spa and contact Davey Water Products to arrange for a free replacement controller to be fitted to the spa by a certified technician, free of charge.

For more information, contact Davey Water Products on 1300 232 839 (9am to 5pm AEST, Monday to Friday), email SpaQuipRecall@davey.com.au, or contact your local Davey pool equipment dealer.

Details to help identify the product

Supplier running the recall

Davey Water Products Pty Ltd

Who sold the product

Spa manufacturers, retailers and service centres

Dates available for sale

-

Where the product was sold

Nationally
International

Manufacturer country ID

New Zealand

Print supporting information

Recall advertisement.pdf 229.44 KB

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2022/19413 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Building and Energy - Department of Energy, Mines, Industry Regulation and Safety (WA) if you have a question about the reason the product is recalled or the hazards to consumers.