Product description
SCOTT recalls SR Suntour NEX and NCX suspension forks on SCOTT "Sportster" bicycles with of model year 2011, 2012 and 2013.
See a list of details to help identify the product
Reason the product is recalled
The dropouts on the suspension fork can break.
The hazards to consumers
If the defect occurs during use the rider may lose control of the bicycle, potentially resulting in a serious fall injury.
What consumers should do
Consumers should immediately stop using bicycle with affected forks. They are asked to return their bicycles to any official SCOTT dealer.
Remedy:
NCX: The dealer will exchange the lower end of the SR Suntour NCX fork.
NEX: The dealer will exchange the quick release of the front fork and also add a washer between the fork and the quick release.
The above mentioned actions will be done at no costs for consumers.
For further information, please visit www.scott-sports.com and access safety and recalls, email SCOTT at recall@scott-sports.com or call 0800 999 499
Remedy:
NCX: The dealer will exchange the lower end of the SR Suntour NCX fork.
NEX: The dealer will exchange the quick release of the front fork and also add a washer between the fork and the quick release.
The above mentioned actions will be done at no costs for consumers.
For further information, please visit www.scott-sports.com and access safety and recalls, email SCOTT at recall@scott-sports.com or call 0800 999 499
Details to help identify the product
Supplier running the recall
Who sold the product
Bicycle stores throughout Australia
Identifying product features
Please see attached document for details of specific models.
Identifying numbers
Other identifying numbers
Please see attached document for details of specific models.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14181 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
