Updated on 19 September 2025 to include the existing remedy available to consumers.
Recall updated on 19 September 2025 to include the existing remedy available to consumers as per the Garmin Service Alert distributed in September 2024. No new safety concerns have been identified.
All-in-one indoor, stationary smart bike trainer
Part number: 010-02534-60
The serial number and product name (Tacx NEO Bike Plus) are displayed on a label near the pedals.
See a list of details to help identify the product
A power supply board inside the bike can overheat and catch fire.
There is a risk of serious injury from burns and/or property damage if the power supply board overheats and catches fire.
1. Disconnect the Trainer from the power source.
2. Only use your Trainer in standalone mode, disconnected from the power source, until you have completed the steps below.
3. Dispose of the original power cord in accordance with local requirements.
4. Visit http://www.garmin.com/NBP_PowerSupply to order a replacement power cord free of charge.
5. After you receive the new replacement power cord, update your Trainer software to version 5.2.0 or newer.
Do not use a third-party power cord with your Trainer. Only use the power cord and adapter provided by Garmin/Tacx.
For more information consumers can visit www.garmin.com/fitness/servicealerts
Contact Tacx B.V.
1800 244 143
au.consumer.sse@garmin.com
Garmin website (garmin.com/en-AU)
Achieva Agents
99 Bikes
The Odd Spoke
Urban Pedaler
Fast Lane Bike Shop
ABC Bikes
City Bicycle Express
Health Management Group Pty Ltd
Adventure Online t/a Pushys Online
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20254 when contacting a regulator about this recall.
Contact the Australian Competition and Consumer Commission if you have:
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.