Product description
Tap supplied with the Zip ChillTap Extra filtered water appliance.
Affected products:
- Residential Zip ChillTap Extra tap (CT12XCER2AU)
- Commercial Zup ChillTap Extra tap (CT39XCEC2AU)
- ChillTap Extra Spare Part Kit (99445)
See a list of details to help identify the product
Reason the product is recalled
Water drawn through the tap may contain higher levels of cadmium than the levels set out in the Australian Drinking Water Guidelines (0.002mg/L).
The hazards to consumers
Prolonged exposure to high levels of cadmium is linked to serious adverse health effects.
What consumers should do
- Stop using the product immediately.
- Contact Zip Water who will arrange for a free replacement to be installed by a Zip technician.
Contact
Zip Heaters (Aust) Pty Ltd trading as Zip Water
Call: 1800 947 827, 8:00 am – 6:00 pm AEST, Monday to Friday
Email: ChilltapExtra@zipwater.com
Visit: www.zipwater.com/product-recall
Details to help identify the product
Supplier running the recall
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20638 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
