Product description
Tara Dining Chair (Grey) and Toto Dining Chair (White)
Sold at Fantastic Furniture stores and online between the following dates:
Tara Chair - June 2018 to May 2019
Toto Chair - December 2015 to May 2019
Refer to attached supporting document below (under 'Recall advertisements and supporting documentation') for guidance on how to identify recalled chairs.
Sold at Fantastic Furniture stores and online between the following dates:
Tara Chair - June 2018 to May 2019
Toto Chair - December 2015 to May 2019
Refer to attached supporting document below (under 'Recall advertisements and supporting documentation') for guidance on how to identify recalled chairs.
See a list of details to help identify the product
Reason the product is recalled
There is a risk the chairs are unstable. The legs of these chairs may break during use if they are not supported by brackets.
The hazards to consumers
The chairs may collapse during use, resulting in injury. The defect has occurred and resulted in injuries to consumers.
What consumers should do
Consumers should immediately cease using the chairs and contact Fantastic Furniture Customer Care on 1800 430 850 or by email at totoandtarachairs@fantasticfurniture.com.au to arrange a time to visit the nearest Fantastic Furniture store for installation of support brackets to the chairs. Fantastic Furniture will put in place reasonable alternative arrangements for customers who may have difficulties returning the product to a Fantastic Furniture store. Where a chair cannot be repaired, customers will be offered an exchange, or another remedy they are entitled to under the Australian Consumer Law
Details to help identify the product
Supplier running the recall
Who sold the product
Fantastic Furniture Pty Limited
Online at www.fantasticfurniture.com.au
Online at www.fantasticfurniture.com.au
Identifying numbers
SKU
TARCHA1STOOOFABDKG and TOTCHA1STOOORUBWHI
Dates available for sale
-
Where the product was sold
Nationally
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17656 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
