Recall published

Topics

General product safety

Product description

Tesla Model S vehicles MY2014-2016

See a list of details to help identify the product

Reason the product is recalled

Takata airbag inflator: As it gets older, a combination of heat and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.

The hazards to consumers

In the event of an airbag inflator rupture, metal fragments could propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.

What consumers should do

If owners of Tesla Model S are advised it is under 'critical recall’, it is recommended that you stop driving the vehicle and immediately arrange for airbag replacement as the vehicle has a heightened risk of causing injury or death. The critical recall category applies to alpha airbags and also includes other airbags specified by Tesla. 

Tesla will offer to arrange for your vehicle to either be towed to the place of replacement or for a mobile technician to be sent to the vehicle (or some similar arrangement), so that you do not have to drive the vehicle in order to receive a replacement airbag.

Owners of affected vehicles should contact their local Tesla dealership or Tesla’s head office directly on the website at www.tesla.com or email smclean@tesla.com to arrange for a replacement airbag inflator free of charge. You are also entitled to request special arrangements, such as a loan or hire car or reimbursement for alternative transportation costs. 
 
Consumers who are unsure whether they are affected can also use Tesla’s VIN look-up tool at https://bit.ly/3r0O0jw or contact Tesla on 1800686705 or contact the preferred dealer.
 
Alternatively, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au.
 
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
 
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall.

Details to help identify the product

Supplier running the recall

Tesla Motors

Who sold the product

Tesla

Identifying product features

VIN list.xlsx 26.89 KB

Dates available for sale

-

Where the product was sold

Nationally
International

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/17269 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.