Product description
Recall updated on 20 December 2024: sale dates extended.
Outdoor heat pump unit connected to a Thermann branded domestic hot water system.
Model number: THP45
The units may have also been supplied as:
- THP45x160
- THP45x250
- THP45x315
- THP45x400
The model number of the heat pump water heater unit can be found on the rating label located on the side of the unit, next to the plastic cover.
Model
Brand
See a list of details to help identify the product
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Reason the product is recalled
If you, or someone else, removes the plastic cover on the side of the unit to access the controller board to change the settings, you may come into contact with live electrical parts.
The hazards to consumers
There is a risk of serious injury or death from an electric shock if you remove the plastic cover and come into contact with live electrical components.
What consumers should do
Do not remove the plastic cover or attempt to access the controller board on the heat pump unit.
Contact Reece to arrange for an authorised service agent technician to repair the unit. Include an email and phone number for Reece to contact you.
Contact Reece Customer Care
customer.care@reece.com.au
1800 808 055 8 am to 5 pm, Monday to Friday
Visit the Reece Australia recalls webpage
Details to help identify the product
Supplier running the recall
Who sold the product
Reece Australia
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20323 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
