Product description
Toshiba branded AC adapters.
The adapters were supplied with Toshiba laptops when purchased or as replacements during repairs.
See a list of details to help identify the product
Reason the product is recalled
The material inside the adapter’s DC-IN plug can degrade over time, which may cause the plug to overheat and catch fire.
The hazards to consumers
There is a risk of a serious burn injury or death and/or property damage if the adapter overheats and catches fire.
Multiple incidents have occurred globally resulting in burn injuries and damage to property.
What consumers should do
Consumers should stop using Toshiba adapters immediately. Consumers should turn off power to their adapter at the wall socket and unplug it.
Consumers should visit the Dynabook recall website to check if their adapter is recalled. Consumers with recalled adapters can use the website to register to return the adapter for a free replacement.
For more information, consumers can contact Dynabook ANZ Pty Ltd by phone on 1300 396 226.
Details to help identify the product
Supplier running the recall
Who sold the product
Various electrical goods retailers and repairers
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20069 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.