Recall published

Topics

Home and garden
Ladders

Product description

Multi-purpose folding and extendable ladder

See a list of details to help identify the product

Transforma ladder pictures

Reason the product is recalled

The ladders do not comply with the Australia / New Zealand standard for portable ladders, AS/NZS 1982.1:1996, for the rated loading capacity of 180kg as claimed.

The hazards to consumers

The load rating on the ladders is marked as 180kg instead of 120kg, which is their maximum safe loading. Using the ladders to support loads greater than 120kg may result in fall injuries.

What consumers should do

The ladder must not be used to support loads greater than 120kg. Consumers will be contacted by Brand Developers Limited to arrange for them to receive one of the following:
(a) a new rating label marked with the correct loading capacity (120kg), or
(b) a full refund of the purchase price, or
(c) a replacement ladder
For further information, contact the customer service centre on 1 800 075 437 during business hours.

Details to help identify the product

Supplier running the recall

Brand Developers Limited

Who sold the product

The ladders were sold directly by Brand Developers Limited to end users via tele-advertising promotion.

Identifying product features

TR 24, TR 33 and TR 35

Identifying numbers

Other identifying numbers

TR 24, TR 33 and TR 35

Dates available for sale

-

Where the product was sold

Nationally

Print supporting information

Recall Notice.pdf 50.71 KB

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2013/13572 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.