Product description
Updated on 14 February 2025: more serial numbers added and sale dates extended. Information added that an incident has occurred.
Auto belay climbing devices
Affected models:
- iQ LT
- iQ XL
- iQ+ LT
- iQ+ XL
iQ devices are grey with blue handles and a grey sash on the front cover.
iQ+ devices are grey with blue handles and have an added catch and hold brake on the front.
LT (12.5 m) versions are identified by a blue tag above the hand grip.
XL (20 m) versions are identified by a purple tag above the hand grip.
Product serial numbers can be found printed on the device’s handle as well on the bottom of the device.
See a list of details to help identify the product
Reason the product is recalled
The auto belay device can fail to retract when used.
The hazards to consumers
There is a risk of death or serious injury from a fall if the device fails to retract. An incident has occurred.
What consumers should do
Consumers should stop using the devices immediately.
Consumers should check their device serial number and if it falls in the affected range contact Head Rush Technologies for a replacement.
For more information, consumers should contact Head Rush Technologies via email at info@headrushtech.com
Details to help identify the product
Supplier running the recall
Who sold the product
The Highgate Group
WilWin Engineering
MJ Playgrounds
Identifying product features
The recalled auto belay devices have a serial number within the following serial number ranges printed on the device’s handle as well on the bottom of the device.
TRUBLUE iQ LT (12.5 m) iQ0014492 through iQ0036407 and iQ0041591 through iQ0044486
TRUBLUE iQ XL (20 m) iQXL01283 through iQXL02678 and iQXL01283 through iQXL03425
TRUBLUE iQ+ LT (12.5 m) iQP00110 through SNiQP00161
TRUBLUE iQ+ LT (12.5 m) iQP000164 through iQP000356 and iQP000401 through iQP000422
TRUBLUE iQ+ XL (20 m) iQXLP0104 through iQXLP0182 and iQXLP0104 through iQXLP0215
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20264 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
