Product description

Updated on 14 February 2025: more serial numbers added and sale dates extended. Information added that an incident has occurred. 

Auto belay climbing devices

Affected models:

  • iQ LT
  • iQ XL
  • iQ+ LT
  • iQ+ XL


iQ devices are grey with blue handles and a grey sash on the front cover.

iQ+ devices are grey with blue handles and have an added catch and hold brake on the front.

LT (12.5 m) versions are identified by a blue tag above the hand grip.

XL (20 m) versions are identified by a purple tag above the hand grip.

Product serial numbers can be found printed on the device’s handle as well on the bottom of the device.

See a list of details to help identify the product

Reason the product is recalled

The auto belay device can fail to retract when used.

The hazards to consumers

There is a risk of death or serious injury from a fall if the device fails to retract. An incident has occurred.

What consumers should do

Consumers should stop using the devices immediately.

Consumers should check their device serial number and if it falls in the affected range contact Head Rush Technologies for a replacement.

For more information, consumers should contact Head Rush Technologies via email at info@headrushtech.com

Details to help identify the product

Supplier running the recall

Who sold the product

The Highgate Group
WilWin Engineering
MJ Playgrounds

Identifying product features

The recalled auto belay devices have a serial number within the following serial number ranges printed on the device’s handle as well on the bottom of the device.

TRUBLUE iQ LT (12.5 m) iQ0014492 through iQ0036407 and iQ0041591 through iQ0044486

TRUBLUE iQ XL (20 m) iQXL01283 through iQXL02678 and iQXL01283 through iQXL03425

TRUBLUE iQ+ LT (12.5 m) iQP00110 through SNiQP00161

TRUBLUE iQ+ LT (12.5 m) iQP000164 through iQP000356 and iQP000401 through iQP000422

TRUBLUE iQ+ XL (20 m) iQXLP0104 through iQXLP0182 and iQXLP0104 through iQXLP0215

Dates available for sale

-

Where the product was sold

Nationally

Manufacturer country ID

United States

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2024/20264 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.