Product description

Surgipack Soft Hot/Cold Pack Large (Code 6230)
Surgipack Soft Hot/Cold Pack Small (Code 6231)
Surgipack Soft Reusable Eye Mask Hot/Cold Pack (Code 6234)
Surgipack Flexible Hot/Cold Pack (Code 6227)
Body Plus Reusable Cold-Hot Pack Regular Size (Code BP1001)
Body Plus Reusable Cold-Hot Pack Super Size (Code BP1002)

See a list of details to help identify the product

Reason the product is recalled

This batch of product contains the toxic substance ethylene glycol (rather than the non-toxic ingredient propylene glycol).

The hazards to consumers

Potentially life-threatening or could cause a serious risk to health (Class I).

What consumers should do

If you have a SURGIPACKĀ® or BODY PLUSĀ® HOT/COLD do not use it. Please return the product to your place of purchase for a refund. If you have any enquiries please contact Tyco Healthcare Pty Ltd customer service on 1800 252 467.

Details to help identify the product

Supplier running the recall

T Kendall (A Division of Tyco Healthcare Pty Ltd

Identifying product features

ARTG number 99853

Identifying numbers

Other identifying numbers

ARTG number 99853

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2008/10302 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Therapeutic Goods Administration if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.