Product description
Bicycle frames for the following Tern bicycle models:
Verge X30
Verge X20
Verge X10
Verge S11I
Eclipse S11i
Verge X30
Verge X20
Verge X10
Verge S11I
Eclipse S11i
See a list of details to help identify the product
Reason the product is recalled
The weld between the main tube and the OCL joint may crack and dislocate on affected frames.
The hazards to consumers
A cracked/dislocated frame may pose a fall hazard to the consumer.
What consumers should do
Cease use of the bicycle and take it to the place of purchase to enable the serial number to be checked. Problem frames will be replaced by the retailer at no cost. Alternatively, you can contact Bike Box directly via info@bikebox.com.au
Details to help identify the product
Supplier running the recall
Identifying product features
Frames manufactured between September 2011 and March 2012, which are identifiable by frame number starting with AM1A or is in the series AM1102 through AM1207
Identifying numbers
Other identifying numbers
Frames manufactured between September 2011 and March 2012, which are identifiable by frame number starting with AM1A or is in the series AM1102 through AM1207
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13575 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
