Product description
The pump was sold throughout Australia and New Zealand via the Onga dealer network from October 2006.
See a list of details to help identify the product
Reason the product is recalled
A potential fault exists in the stainless steel motor housing/casing in which under certain operating conditions the normal expansion and contractions of the motor, a crack stator housing may occur and allow water to enter the motor windings. This may potentially cause an electrical shock to the operator.
The hazards to consumers
Electrical shock.
What consumers should do
Cease operation and disconnect the power from the pump. Return the pump to the place of purchase for a replacement. Call the Recall hot line on 1800 881 173 between the hours of 8.30 am and 5.00 pm Monday to Friday to locate your nearest Onga Dealer or to speak to a Pentair Water representative.
Details to help identify the product
Supplier running the recall
Pentair Water Australia Pty Ltd
Identifying product features
Serial numbers 1006 C00001 (built in October 2006) to 0107 C02232 (built in January 2007). The serial number is located on the rating label attached to the body of the motor.
Identifying numbers
Other identifying numbers
Serial numbers 1006 C00001 (built in October 2006) to 0107 C02232 (built in January 2007). The serial number is located on the rating label attached to the body of the motor.
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2007/9629 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
