Product description

Volkswagen Polo A5
Model Years 2010-2014
Supplied between 1 December 2010 and 1 January 2015

Front driver side airbag inflators
2 759 affected vehicles

This recall replaces and extends PRA2019/17531

See a list of details to help identify the product

Reason the product is recalled

Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.

The hazards to consumers

In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.

What consumers should do

Volkswagen will be contacting affected consumers. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit https://www.volkswagen.com.au/app/locals/find-dealer to arrange for a replacement airbag inflator free of charge.

Consumers who are unsure whether they are affected can also use the Volkswagen VIN look-up/FAQ tool at https://www.volkswagen.com.au/app/locals/owners-service/airbag-safety-recall/

Alternatively, consumers can use their registration plate number to check if their vehicle is affected by visiting: http://www.ismyairbagsafe.com.au

We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.

Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall

Details to help identify the product

Supplier running the recall

Who sold the product

Authorised Volkswagen dealers

Identifying product features

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/17687 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.