Product description

All Warn VR EVO winches used by 4x4 vehicles to recover vehicles from situations they can’t drive out of. The winch can be operated by a remote control supplied with the winch.
Recalled models:
• 8 – Part number W103250
• 8-S – Part number W103251
• 10 – Part number W103252
• 10-S – Part number W103253
• 12 – Part number W103254
• 12-S – Part number W103255

See a list of details to help identify the product

Reason the product is recalled

The internal circuit board of the remote control can corrode if exposed to water.

Corrosion of the remote control’s circuit board may cause the winch’s cable to stop, wind up or release unexpectedly.

The hazards to consumers

If a winch stops or starts unexpectedly while being used, the cable or vehicle may move suddenly. The winch may also operate unintentionally while not being used, for example when parked or driving.

If the winch operates unexpectedly, there is an increased risk of accident and serious injury to people inside the vehicle or nearby the winch.

What consumers should do

Consumers should immediately stop using the remote control for affected winches and contact ARB to register their details.

Consumers can register their details by contacting ARB by:
• Phone: 1800 879 602
• Email: productrecall@arb.com.au
• ARB’s website: www.arb.com.au/warn-winch-recall
• visiting any ARB store.

ARB will send the consumer a pre-paid satchel for the consumer to send their affected remote control to ARB for inspection and repair.
ARB will inspect each affected remote control for signs of corrosion to the circuit board.
If there is no corrosion, ARB will apply corrosion protection to the circuit board. This will waterproof the circuit board to prevent any corrosion in the future and ARB will return the remote control to the consumer.
If the circuit board has corrosion, ARB will replace the remote control.

Details to help identify the product

Supplier running the recall

Who sold the product

Dates available for sale

-

Where the product was sold

Nationally
International

Manufacturer country ID

China

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2023/19708 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.