Product description
WireAlert
Plug in device to detect broken neutral electrical faults, in which event the device emits an electronic alarm
Plug in device to detect broken neutral electrical faults, in which event the device emits an electronic alarm
See a list of details to help identify the product
Reason the product is recalled
A component inside the unit that is live with 240 volts of electrical current, is accessible via a hole in the device.
If a metal object is inserted into the hole from which the alarm noise emanates, while the device is plugged in, the metal object may come into contact with 240 volts, which may cause electric shock or electrocution.
If a metal object is inserted into the hole from which the alarm noise emanates, while the device is plugged in, the metal object may come into contact with 240 volts, which may cause electric shock or electrocution.
The hazards to consumers
Risk of electric shock or electrocution, may cause serious injury or death.
What consumers should do
Consumers should immediately cease using the device, unplug it and return it to Horizon Power at
143 Sims St, Esperance, WA or any other Horizon Power office or depot.
For further information, contact Horizon Power on 1800 267 926 or by email at enquiries@horizonpower-reply.com.au
143 Sims St, Esperance, WA or any other Horizon Power office or depot.
For further information, contact Horizon Power on 1800 267 926 or by email at enquiries@horizonpower-reply.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Horizon Power supplied the devices free of charge to households and businesses in the Esperance, Norseman and Hopetoun areas in Western Australia.
Dates available for sale
-
Where the product was sold
Western Australia
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18216 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
