Reason the product is recalled

Component failure in a small number of consoles has caused burning inside the console or melting of the power cord when it connects to the console. Fewer than one in 10,000 consoles have malfunctioned.

The hazards to consumers

Fire.

What consumers should do

Check manufacture date on bottom of console. If manufactured before 23/10/2003 go to www.xbox.com click on power cord replacement for Xbox to get a free replacement cord.

Details to help identify the product

Supplier running the recall

Corrs Chambers Westgarth for Microsoft

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2005/7560 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.