Make a mandatory report

If you're a supplier, you must report any death, serious injury or serious illness associated with a consumer good or product related service you have supplied.

If you are in any doubt about whether a mandatory report is required, you should submit a report to make sure you comply with the 2-day reporting deadline.

  • You must complete the report to the best of your knowledge. You can provide further information later.
  • Mandatory reports are confidential and not an admission of liability.
  • If you don't submit a mandatory report when you should, you may be found guilty of a criminal offence or courts may impose a pecuniary penalty.
Submit a mandatory report

If you are unable to submit the online form, contact us on 1300 302 502 or email mandatoryreporting@accc.gov.au.

Submitting your report

You will be asked for information about the incident

The mandatory report form takes about 15 minutes to complete.

When completing the form, you'll be asked for:

  • your contact details
  • details of the supplier responsible for the product
  • product details, including origin, country of manufacture, intended age group, identifying numbers
  • where and when the goods were supplied
  • photographs
  • description of incidents (date, location, when a supplier became aware, and onset of symptoms or illness or injury)
  • details of the affected person
  • details of the businesses where the good was sold or consumed
  • what actions a supplier has taken regarding the product or service in question.

You can provide further information later

You can provide further information later and are not required to verify or substantiate any of the information prior to making a report.

Sample questions to find out about an incident

There are questions you can ask a person to find out about an incident.

These questions can help the supplier to assess whether the incident requires a mandatory report.

  • Describe what happened
  • What product were you using?
  • How were you using the product when the incident occurred?
  • Describe your injury or illness.
  • What are/were your symptoms?
  • When were you using the product?
  • How soon after using the product did the symptoms develop?
  • Do you believe that using the product caused your injury or illness? Why?
  • Were the symptoms related to any existing ailments or medical conditions?
  • Have you seen, or do you plan to see, a medical practitioner or a nurse for your symptoms? If so, when?
  • Have you received, or will you receive, any form of medical or surgical treatment? If so, what kind of treatment did you or will you receive?
  • I might be legally required to make an injury report about this incident. May I give your contact details to the ACCC to assist with any investigation? Privacy laws do not permit me to give your details to the ACCC, unless you give your consent.
  • Can I contact you again if I need additional information? Please provide your contact details.

When you need to report to another agency

Some incidents do not require a mandatory report under the Australian Consumer Law because the incident must be reported to another agency under a law or industry code.

This includes:

  • agricultural and veterinary chemicals
  • biological agents
  • food-borne infectious diseases
  • reporting deaths to a coroner
  • road vehicle accidents on public roads.

See a list of other agencies that monitor and regulate the safety of specific types of products.

See also

Who must submit a mandatory report

When you must report an incident

Submit a voluntary report