Product description
Kuantech (KTECH) - Thuraya Satellite Phone Charger was sold together with the Thuraya SatSleeve+ and Thuraya SatSleeve Hotspot satellite phones.
Model KSAS0100500200D5
This issue only relates to the charger. The SatSleeve+ and SatSleeve Hotspot phones are not affected.
See a list of details to help identify the product
 - Thuraya Satellite Phone Charger - Model Number.png?itok=XK5mKCzu)
 - Thuraya Satellite Phone Charger - insulated active pin.png?itok=JfjV4yta)
Reason the product is recalled
The charger’s insulated pin may crack and expose the active pin.
The hazards to consumers
Risk of electric shock or electrocution causing injury or death.
What consumers should do
Consumers should immediately stop using the charger and go to the following website https://www.optus.com.au/notices/satsleeve-charger-recall for a replacement charger.
For further information, consumers can contact Optus on 1300 720 215.
Details to help identify the product
Supplier running the recall
Who sold the product
This product was sold by Optus through its retail stores and business channels at the following authorised dealers:
E-Merce Communications
Access Electronics Hardware
Marlec Airtime
NAS Australia Pty Ltd
Panooya Pty Ltd
Satellite Phone Sales
Identifying numbers
Electrical approval number
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2021/19141 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.