Also refer to related recall of 2 October 2024 for Anker power bank A1647.
Product description
Recall updated on 29 August 2025: Injuries added to consumer hazards.
Anker power banks for charging portable electronic devices. The device’s model number is located on the bottom of the device.
Models:
• A1257 - Anker Power Bank (10K, 22.5W)
• A1647 - Anker Power Bank (20,000mAh, 22.5W, built in USB-C cable)
• A1681 - Anker Zolo Power Bank (20K, 30W, built USB-C and Lightning cable)
• A1689 - Anker Zolo Power Bank (20K, 30W, built in USB-C cable)
Each device has a unique serial number located on the bottom of the device.
See a list of details to help identify the product
Reason the product is recalled
The power bank may overheat and catch fire.
The hazards to consumers
Risk of serious burn injuries and/or property damage if the power bank overheats and catches fire.
Incidents have occurred overseas, resulting in property damage and injuries.
What consumers should do
- Stop using the affected power banks immediately.
- Check your power bank’s serial number on Anker’s website to determine if the device is affected.
- Register your details for a replacement power bank on Anker’s website.
- Dispose of affected Power Banks in accordance with local requirements. Confirmation of disposal will be sought prior to processing a replacement.
- Anker will also provide instructions for consumers on how to dispose of the power bank on Anker’s website.
Contact
Anker
Email: support@anker.com
Details to help identify the product
Supplier running the recall
Who sold the product
Amazon, ebay, Anker official website
Identifying numbers
Other identifying numbers
Model Numbers: “A1257”, “A1647”, “A1681”, “A1689”
Dates available for sale
-
Where the product was sold
Nationally
International
Online
Manufacturer country ID
China
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20571 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
