Sample questions to find out about an incident
These are questions a supplier can ask of the person reporting an incident, and can assist the supplier to assess whether the incident requires a mandatory report.
- Describe what happened
- What product were you using?
- How were you using the product when the incident occurred?
- Describe your injury or illness.
- What are/were your symptoms?
- When were you using the product?
- How soon after using the product did the symptoms develop?
- Do you believe that using the product caused your injury or illness? Why?
- Were the symptoms related to any existing ailments or medical conditions?
- Have you seen, or do you plan to see, a medical practitioner or a nurse for your symptoms? If so, when?
- Have you received, or will you receive, any form of medical or surgical treatment? If so, what kind of treatment did you or will you receive?
- I might be legally required to make an injury report about this incident. May I give your contact details to the ACCC to assist with any investigation? Privacy laws do not permit me to give your details to the ACCC, unless you give your consent.
- Can I contact you again if I need additional information? Please provide your contact details.
