Every supplier has an obligation
All participants in the supply chain of a consumer good or product related service must submit a mandatory report if they become aware of a death, serious injury or serious illness regardless of whether it happened in Australia or overseas.
Where more than one supplier would be required to report the same incident, you can authorise an agent to report an incident on your behalf.
A business is responsible for making the mandatory report, regardless of who in the business becomes aware of death, serious injury or serious illness. This includes any contractors or other representatives of the business.
Consumer goods and product related services
A consumer good is a product intended to be used, or a kind of product likely to be used, for personal, domestic, or household use or consumption (for example, a household bookshelf).
Product related services are services related to consumer goods (for example, installation of a household bookshelf). If you provide a service associated with consumer goods, such as installing, servicing, inspecting, or repairing consumer goods, the mandatory reporting requirements also apply to you.