Rheem Australia Pty Ltd— Rheem Heavy Duty Commercial Indoor Gas Water Heater 275 Litre

Identifying features

Date of Manufacture from 1 July 2008 to and including 20 November 2009
Model numbers for units sold in Australia: 621275N0 or 621275P0
Model numbers for units sold overseas are: China 621275N0B or T62127500D, Hong Kong: 621275B0V or 621275T4H, Indonesia: 621275B0, Thailand: 621275B0G, New Zealand: A621275 or 621275N0Z

What are the defects?

Under extended operating conditions the outer jacket temperature of the water heater can exceed safe temperatures

What are the hazards?

If the outer jacket temperature of the water heater exceeds safe temperatures, there could be a risk of contact burn for people who come into direct contact with the outer jacket of the water heater. There is also the potential for combustion of materials that are inappropriately stored against or near the water heater.

What should consumers do?

Immediately remove any combustible materials within the proximity of the water heater and take steps to ensure that no-one comes into contact with the water heater. Once this is done, please call toll free on 1800 063 018 (or 0800 657 336 for customers in New Zealand) between the hours of 8.00 am and 8.00 pm AEDST. Rheem will be arranging to undertake on site service modifications in order to eliminate the potential risk associated with the water heater. These modifications will be made free of charge.

Where the product was sold
Dates available for sale
  • 1 July 2008 - 20 November 2009

Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Australian Competition and Consumer Commission