Samsung—Samsung Top Loader Washing Machines
What are the defects?
In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines.
What are the hazards?
If the defect occurs the machines pose a fire hazard to consumers.
What should consumers do?
Check the model name of your washing machine. Visit www.samsung.com.au, call 1800 239 655 between 8am - 8pm AEST Monday to Sunday or email firstname.lastname@example.org to find out if your machine is affected.
Contact Samsung to arrange for a repair, replacement or refund.
If your model is an affected model, until the remedy is obtained, Samsung recommends that as a precautionary measure, you only use your washing machine if you are present or nearby to monitor it. If you notice any smoke or smell coming out of the washing machine, turn off the machine at the power point.
Sold in major stores and specialist retailers nationally
Recall advertisements and supporting documentation
Energy and utilities unit (NSW) is the responsible regulator for this recall.