Samsung—Samsung Top Loader Washing Machines

Identifying features

The following model names manufactured in 2010, 2011, 2012 and some models in 2013 are affected:
Other models are not affected.

What are the defects?

In some circumstances, there is a chance that moisture may penetrate the electrical connectors of the machines.

What are the hazards?

If the defect occurs the machines pose a fire hazard to consumers.

What should consumers do?

If your model number is one of the six listed, and you have not yet received a remedy, you should register your details in the form found on or contact the Samsung Product Safety Hotline on 1800 239 655 (8am-8pm, 7 days a week). If your model is affected, you are entitled to elect either a replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. The hotline agent can help you through this process.

Samsung recommends that you immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy.

Traders who sold this product

Sold in major stores and specialist retailers nationally

Where the product was sold

Recall advertisements and supporting documentation

Responsible regulator

Energy and utilities unit (NSW) is the responsible regulator for this recall.

Product category