Why the product is recalled
The inverters have been supplied with an emergency power supply (EPS) port plug that can be removed by hand without the use of a tool. If the plug is removed or if it is not connected during the installation process the user has access to live hazardous voltage.
What the hazards are to consumers
There is a risk of serious injury or death from electric shock if consumers remove the EPS port plug and access live parts.
What consumers should do
Consumers should switch the inverter off immediately and contact Growatt Australia on firstname.lastname@example.org or by phone on 1800 476 928 to arrange for the permanent securement of the EPS port connector so that it cannot be removed without a tool.
A warning label will be affixed to the connector advising of the dangers of live parts if removed.
Traders who sold this product
Go Solar and Solar Mart