Product description
Recall updated: 12 September 2024 - additional sale dates added
Remote control supplied with the Furrion Entertainment System - Models DV5700 and DV3300S.
Fitted to Jayco RVs between:
- 22 June 2022 - 22 March 2023
- 8 August 2024 - 30 August 2024
See a list of details to help identify the product
Reason the product is recalled
The product does not comply with the mandatory information standard for products containing button/coin batteries.
The product was sold without the warning information that is required for products containing button/coin batteries.
The hazards to consumers
There is a risk of choking, severe internal burn injuries or death to young children if they gain access to the button batteries and ingest them.
Consumers may be unaware that the product contains a button battery.
What consumers should do
Stop using the remote control immediately and store it in a safe place out of reach of children.
To obtain a copy of a warning about the button battery contained in the above product, consumers should contact Jayco by email at campaigns@jayco.com.au
Consumers can also contact their closest Jayco authorised repairer to make a booking for the inspection and/or rectification of the affected product.
For further information, contact Jayco by phone (03) 8792 2136 or toll free 1800 331 601 (for interstate callers) or email campaigns@jayco.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Jayco Corporation Pty Ltd
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19781 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
