Microsoft Corporation—Microsoft AC Power Cordset for Surface Pro, Pro 2 & Selected Pro 3 Models

PRA number


Published date

Product description

AC power cord set for Microsoft Surface Pro and Pro 2, and for certain Surface Pro 3 sold on or before 15 July 2015.

Cordsets supplied with other Surface devices are not affected by this recall.
Identifying features
There are no identifying serial or bar code numbers on the AC power cords.

Other identifying numbers

There are no identifying serial or bar code numbers on the AC power cords.

Reasons the product is recalled

The AC supply flexible cord of the cordset can fail at the entry to the appliance connector where it plugs into the power supply unit for the device, or at the entry to the power socket.

The hazards to consumers

Risk of electric shock and fire.

What consumers should do

* Stop using your AC power cordset immediately if you have a Surface Pro, Pro 2, or pre July 15, 2015, Pro 3. Switch off the power at the socket outlet and disconnect it.

* Discard the AC power cordset so it cannot be reused.

* To request a replacement AC power cordset or further information on this recall, contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website at or call 1300 956 757.

Traders who sold this product

The products were sold to consumers by Microsoft Store Online, JB Hi-Fi and Harvey Norman, and to commercial customers by Microsoft authorised device resellers, between February 2013 and July 2015.

• Surface Pro: 9th February 2013 - 15th March 2015
• Surface Pro 2: 22nd October 2013 - 15th March 2015
• Surface Pro 3: 20th June 2014 - 15th July 2015

Where the product was sold


Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.