PRA number
2018/16805
Published date
Product description
Panasonic Toughbook Laptop Models CF-AX Series, CF-C2 Series and CF-SX Series
Reasons the product is recalled
There is a software configuration issue with the battery pack discharge which causes the battery to potentially overheat.
The hazards to consumers
If the battery pack overheats it may smoke, potentially leading to a fire hazard.
What consumers should do
Consumers should take the following steps:
Check the laptop battery pack to determine if there is any excessive heat.
Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser… to receive more information.
Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser… for more information.
For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at toughbook-recall@au.panasonic.com or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser…
Check the laptop battery pack to determine if there is any excessive heat.
Use the Battery Pack control utility in the laptop to configure the battery pack power usage by adjusting the charging control utility to “Eco Mode”. If the laptop does not have the Battery Pack charging control utility then go to the Panasonic website: http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser… to receive more information.
Panasonic will release new battery charging configuration software on 12 June 2018 for the laptops. Consumers should register their details to receive the new software by either calling 1800 700 006 (Monday to Friday 8.30am to 5pm AEST) or visiting http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser… for more information.
For further information contact Panasonic on the toll free number 1800 700 006 Monday to Friday between 8.30am and 5pm (AEST) or via email at toughbook-recall@au.panasonic.com or go to http://toughbook-au.panasonic.com.au/battery-safety-notice-ax-c2-sx-ser…
Supplier
Traders who sold this product
Multi Media Technology Pty Ltd as the Panasonic Distributor
Where the product was sold
Nationally
Dates available for sale
-
Recall advertisements and supporting documentation
Responsible regulator
Australian Competition and Consumer Commission is the responsible regulator for this recall.
