Samsung—Samsung Top Loader Washing Machines-Samsung Electronics Australia Pty Ltd

PRA number


Published date

Product description

Samsung top loader washing machines

Samsung Washing Machine Identification Plate
Samsung Washing Machine Identification Graphic
Identifying features
The following model names manufactured in 2010, 2011, 2012 and some models in 2013 are affected:
Other models are not affected.

Reasons the product is recalled

Moisture may penetrate the electrical connectors of the washing machine, which can cause the unit to catch fire. 

The hazards to consumers

If the washing machine catches fire, there is a risk it will cause serious injury or death and/or significant property damage.

Hundreds of incidents have been reported in Australia. 

What consumers should do

Immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy.

If your model is affected, you should:
• Register your details via the form on the Samsung website, or
• Contact the Samsung Product Safety Hotline on 1800 239 655 (8am-8pm, 7 days a week) and the agent can help you through the recall process.

You are entitled to choose either a replacement Samsung washing machine or refund. Samsung is also offering consumers an additional $100 incentive on every machine returned.

For more information visit

Traders who sold this product

Sold in major stores and specialist retailers nationally

Where the product was sold


Recall advertisements and supporting documentation

Responsible regulator

Office of Fair Trading (NSW) - ERAC is the responsible regulator for this recall.

Product category