Product description
Samsung top loader washing machines
See a list of details to help identify the product.
Reason the product is recalled
Moisture may penetrate the electrical connectors of the washing machine, which can cause the unit to catch fire.
The hazards to consumers
If the washing machine catches fire, there is a risk it will cause serious injury or death and/or significant property damage.
Hundreds of incidents have been reported in Australia.
What consumers should do
Immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy.
If your model is affected, you should:
• Register your details via the form on the Samsung website, or
• Contact the Samsung Product Safety Hotline on 1800 239 655 (8am-8pm, 7 days a week) and the agent can help you through the recall process.
You are entitled to choose either a replacement Samsung washing machine or refund. Samsung is also offering consumers an additional $100 incentive on every machine returned.
For more information visit https://www.samsung.com/au/washingmachinerecall/
Details to help identify the product.
Supplier running the recall
Who sold the product
Sold in major stores and specialist retailers nationally
Identifying product features
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13560 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.