Product description
Includes Tactical 2.0 and Altitude 2.0 helmets
See a list of details to help identify the product
Reason the product is recalled
The chin strap on affected helmets may not be routed correctly causing the retention buckle to separate and the helmet to come off.
The hazards to consumers
Risk of serious injury or death from head injuries if the helmet comes off during a collision.
What consumers should do
1. Stop using affected helmets immediately.
2. Inspect the chin strap to check if it is routed correctly.
3. Route your chin strap correctly following the updated owner’s manual addendum, which is accessible here and watch the instructional video.
4. If the chin strap is frayed, contact Polaris Australia to arrange a repair.
5. If you require assistance with how to correctly route your chin strap, contact Polaris Australia.
Contact:
Polaris Sales Australia
Call 03 9394 5610 from 9.00 am to 4.30 pm AEST Monday to Friday.
Visit: https://ride509.com/pages/recalls
Details to help identify the product
Supplier running the recall
Who sold the product
Farm & Garden Products
Polaris Pilbara
Indian Motorcycle Epping
Dalby Mower Supplies
Identifying product features
Identifying numbers
SKU
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20618 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
