Product description
Ariston branded heat pump water heaters.
Models:
- ARIHPWH-200
- ARIHPWH-280
See a list of details to help identify the product
Reason the product is recalled
These affected water heaters have a manufacturing fault that can cause it to malfunction and cause a fire.
The hazards to consumers
Risk of serious injury, death and/or property damage if the affected water heater causes a fire.
Incidents have occurred.
What consumers should do
- Immediately disconnect the water heater from the power supply by operating the switch next to the device or disconnecting it from the power outlet socket.
- Contact Chromagen to arrange a free on-site inspection and to repair the affected water heater.
- Remove any combustible materials surrounding unit.
Contact
Chromagen Australia Pty Ltd
call: (03) 8587 1578, 8:00am to 5:00pm [AEDT], Monday to Friday
email: service@chromagen.com.au
visit: www.chromagen.com.au/productsafety
Details to help identify the product
Supplier running the recall
Who sold the product
Chromagen Australia Pty Ltd
Identifying numbers
Electrical approval number
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20678 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
