Recall published

Topics

Vehicles (unregistered or off-road)
Bicycles and scooters (push)

Product description

The product is a Front Suspension Fork used as a component in bicycles.

See a list of details to help identify the product

Reason the product is recalled

A small percentage of the Products may have fixing bolts affected by hydrogen embrittlement.

The hazards to consumers

If the fixing bolt is affected by hydrogen embrittlement it may break and the fork may separate, causing a fall hazard.

What consumers should do

Consumers should stop using bicycles which incorporate fork models M3010, M3020, M3030, NEX and XCT which have serial date codes between K#141101 to K#150127 and return them to the store where they were purchased for inspection and possible repair.

If further information is required, retailers/customers are invited to contact SR
Suntour ‘s local distributor: Mr. Alan Bethel, Adventure Brands Pty Ltd, 5 Capital Place, Carrum Downs VIC 3201 on (03) 9770 8912 or alan@adventurebrands.com.au.

Details to help identify the product

Supplier running the recall

SR Suntour Machinery (Kunshan) Co. Ltd. (‘SR Suntour’)

Who sold the product

Nationally (the Products were sold to bicycle manufacturers in China and incorporated as a component in bicycles then sold in Australia). Retailers include Trek, Giant, Merida, GT and Scott brand bicycles.

Identifying product features

Please see the attached list for affected forks, including fork model, manufacturing date and serial number range.

Identifying numbers

Other identifying numbers

Please see the attached list for affected forks, including fork model, manufacturing date and serial number range.

Dates available for sale

-

Print supporting information

SR Suntour Front Suspension Forks List.pdf 4.71 KB
Product Recall Notice - Suntour Front Forks.pdf 196.96 KB

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2015/14769 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.