Product description
Bistro Ribbon mug (blue stripes) with batch code number 1669885 on the base. This mug was sold from December 2011 to March 2012.
Set of Four Bistro Kente mugs (tangello/red) with batch code number SS 2012 on the base. These sets were sold from November 2012 to January 2013.
Set of Four Bistro Kente mugs (tangello/red) with batch code number SS 2012 on the base. These sets were sold from November 2012 to January 2013.
See a list of details to help identify the product
Reason the product is recalled
There is a risk that in some cases the base may fall out of the mug while it is filled with hot liquid.
The hazards to consumers
If the base shears off from the mug while it is filled with hot liquid, scalding may result.
What consumers should do
Immediately remove any recalled mugs from use and return them to any Country Road store for a full refund or replacement mugs in a different design. For more information, please contact Customer Service on (AUS) 1800 801 911 or (NZ) 0800 105 655 or via email at customerservice@countryroad.com.au.
Details to help identify the product
Supplier running the recall
Country Road
Who sold the product
Country Road stores
Identifying product features
Bistro Ribbon mug (blue stripes) with batch code number 1669885 on the base.
Set of Four Bistro Kente mugs (tangello/red) with batch code number SS 2012 on the base.
Identifying numbers
Other identifying numbers
Bistro Ribbon mug (blue stripes) with batch code number 1669885 on the base.
Set of Four Bistro Kente mugs (tangello/red) with batch code number SS 2012 on the base.
Set of Four Bistro Kente mugs (tangello/red) with batch code number SS 2012 on the base.
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13469 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
