Product description

Companion single burner (COMP01023)
Companion double burner (COMP01034)

AGA certification number 8704

10 615 affected stove units

See a list of details to help identify the product

Reason the product is recalled

In some stoves, the gas valve may leak during operation.

The hazards to consumers

If the gas valve leaks during operation, there is a risk of explosion or fire, potentially causing injury to consumers or damage to surrounding areas.

What consumers should do

Consumers should return their appliance to Companion Brands or the place of purchase to receive a full refund.

Affected consumers can call Companion Brands' customer service line on 1300 555 197 (Monday-Friday, 9am-5pm) or email sales@companionbrands.com.au

Details to help identify the product

Who sold the product

Companion Brands
For a full list of suppliers, see the attached list.

Dates available for sale

-

Where the product was sold

Nationally
International

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2018/17129 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.