Product description
Bissell cordless wet dry vacuum floor cleaners - model numbers 2588F and 2582H.
The model number can be found on the rating label, which is behind the water tank. Consumers need to remove the water tank to see the rating label.
See a list of details to help identify the product
Reason the product is recalled
Some circuit boards in the battery may overheat and catch fire.
The hazards to consumers
Risk of fire or burns causing serious injury.
What consumers should do
Consumers should immediately stop using their Bissell Cordless Wet Dry Vacuum Floor Cleaners and check the rating label to see if it is a recalled model.
If it is a recalled model consumers should stop using the product, remove the product from the charging base, unplug the base, and register their details at https://bissell.com.au/pages/recall to receive a replacement.
Consumers will be sent a pre-paid Australia Post label by email to return the handle from their recalled model to Bissell for verification. A new product will then be sent to consumers as a replacement.
Consumers should responsibly dispose of their recalled model. Consumers can contact their local council about e-waste disposal services for products containing batteries in their area, or visit https://recyclingnearyou.com.au/.
Consumers should not put battery or electrical products in their recycling or waste bins. Rechargeable batteries and lithium-ion batteries are hazardous and may start a fire in garbage trucks or recycling facilities. For more information about recycling services and facilities visit https://recyclingnearyou.com.au/
For more information or assistance, contact Bissell by phone on 1300 393 035 (8:30 am to 4:30 pm, Monday to Friday) or via email recallau@BISSELL.com
Details to help identify the product
Supplier running the recall
Who sold the product
Harvey Norman
The Good Guys
Winnings
Bing Lee
Betta
Catch
Godfrey’s
JB Hi-Fi
Bissell Australia
Identifying numbers
Electrical approval number
Barcode number
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19698 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
