Product description
Bicycle wheels:
- ARC 1100, 1400, 1600 DICUT 50 / 55 / 65
- ARC 1600 SPLINE 50 / 55 /65
- ERC 1100, 1400, 1600 DICUT 35 / 45
- ERC 1600 SPLINE 35 / 45
- ERC LOG CLASSIC 45
- CRC 1100 DICUT 45
- CRC 1400, 1600 SPLINE 35 / 45
- HEC 1400 SPLINE 45
Affected wheels have a DT Swiss ID higher than 2740000.
The DT Swiss ID is located on a sticker on the wheel rim, the rim tape or in the rim well.
See a list of details to help identify the product
Reason the product is recalled
Separation of the layers of the rim flange can occur which can weaken the wheel, causing it to collapse.
The hazards to consumers
Risk of serious injury, death or property damage if the wheel fails while it is in use.
Incidents have occurred.
What consumers should do
- Stop using these wheels immediately.
- Visit https://www.dtswiss.com/en/recall to check if your wheel is affected.
- If you have an affected wheel register your details to arrange a free wheel inspection. If your wheel is affected, it will be replaced free of charge.
Contact:
DT SWISS AG
email recall@dtswiss.com
phone: 03 9700 9400 between 9am to 5pm (AEST)
visit: https://www.dtswiss.com/en/recall
Details to help identify the product
Supplier running the recall
Who sold the product
Apollo Bicycle Co., Canyon Bicycles
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20584 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
