Product description
Battery packs supplied with certain HP, Compaq, HP ProBook, HP Envy, HP Pavilion Notebook computers.
Note: Not all HP notebook PCs listed above have an affected battery pack.
Note: Not all HP notebook PCs listed above have an affected battery pack.
See a list of details to help identify the product
Reason the product is recalled
The affected batteries have the potential to overheat.
The hazards to consumers
Risk of fire and burn hazard.
What consumers should do
1. Go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 to validate your battery.
2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
Contact details: If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
phone: 1300 721 147
2. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery, at no cost.
Note: You may continue to use your notebook without the battery installed, by connecting the notebook to external power.
Contact details: If you have questions on this program, please go to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 and select Contact Us
phone: 1300 721 147
Details to help identify the product
Supplier running the recall
Who sold the product
Computer retailers
Identifying product features
The first characters of the unique number of a potentially affected battery will be: 6CGFQ, 6DEMA, 6CGFK, 6EBVA, 6CZMB, 6DEMH, 6BZLU or 6DGAL.
The complete number will need to be verified by HP to determine if the battery is actually one that is affected.
Identifying numbers
Other identifying numbers
The first characters of the unique number of a potentially affected battery will be: 6CGFQ, 6DEMA, 6CGFK, 6EBVA, 6CZMB, 6DEMH, 6BZLU or 6DGAL.
The complete number will need to be verified by HP to determine if the battery is actually one that is affected.
The complete number will need to be verified by HP to determine if the battery is actually one that is affected.
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15450 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
