Product description
This product is an indoor component of an air conditioning system.
The indoor fan deck is installed in the roof cavity of a house or in the bulkhead cavity of apartments and provides conditioned air to the premises.
See attached list for affected model numbers.
See a list of details to help identify the product.
Reason the product is recalled
The wiring harness in these products has been reversed and assembled incorrectly.
The hazards to consumers
There is a risk of serious injury or death from electric shock to technicians working on live equipment.
What consumers should do
No action is required by consumers, unless the unit requires servicing. If the unit requires servicing, consumers should contact Daikin.
To find out if you own an affected unit and if it is safe to do so you can check the rating plate on your outdoor unit. You will find 2 model numbers and a serial number. The first model number is the outdoor model and the second model number (underneath) beginning with an F, is the indoor model number. If the model number appears on the model number list , then you have an affected product.
Please contact Daikin for assistance using the webform: https://www.daikin.com.au/wire-harness-issue.
If you are unable to locate either of these model numbers or do not have access to the outdoor unit, please contact the Customer Service Information line on 1300 362 438 Mon-Fri (8.00AM – 5.30PM AEST) and one of our Customer Service Representatives will assist you.
For more information Please contact the Daikin Customer Service Information line on 1300 362 438 (Monday to Friday, 8:00am–5:30pm AEST) or via the webform: https://www.daikin.com.au/wire-harness-issue.
Details to help identify the product.
Supplier running the recall
Who sold the product
Dealers and distributors of Daikin products.
Identifying product features
Identifying numbers
Electrical approval number
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20112 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.