Product description

LifeGuard SmartHome IP Dialler versions 2.0 and 2.2

Medical alarm device used to connect alarm monitoring services to residents in their homes

See a list of details to help identify the product

Reason the product is recalled

The battery may fail and overheat and the battery casing may melt and this could lead to a fire.

The hazards to consumers

If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.

What consumers should do

INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.

For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au

Details to help identify the product

Supplier running the recall

Identifying product features

Identifying numbers

Other identifying numbers

See attached Identifying number list

Dates available for sale

-

Where the product was sold

Nationally

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Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2020/18757 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.