Product description
LifeGuard SmartHome IP Dialler versions 2.0 and 2.2
Medical alarm device used to connect alarm monitoring services to residents in their homes
Medical alarm device used to connect alarm monitoring services to residents in their homes
See a list of details to help identify the product
Reason the product is recalled
The battery may fail and overheat and the battery casing may melt and this could lead to a fire.
The hazards to consumers
If the battery overheats and causes a fire this increases the risk of serious injury, death and/or property damage.
What consumers should do
INS LifeGuard will contact affected consumers directly, to arrange for the affected product to be returned for inspection, and where necessary repair and/or for the battery to be replaced, free of charge.
For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au
For further information, please contact INS LifeGuard by phone on 1800 636 226 or email lifeguard@theinsgroup.com.au or via the website at https://www.theinsgroup.com.au
Details to help identify the product
Supplier running the recall
Identifying product features
Identifying numbers
Other identifying numbers
See attached Identifying number list
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18757 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
